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Our 7-Step Process
You're involved from the start. We're involved beyond the finish.
As a trusted homebuilder for more than 50 years, we have developed and refined the industry's first multi-step customer care process—our 7-step Process—to ensure that owners like you are involved at every critical stage of construction. It's a chance for you to see the quality materials and disciplined approach to construction that go into the creation of your new home. It's also a chance for you to enjoy the rare and thrilling experience of watching what was once just an idea, a notion, a dream, take shape.
But the process doesn’t stop with construction. It goes well beyond the time that you move into your new home to make sure that living in your home is more delightful than you’d imagined.
Here are the seven steps:
Step One: Pre-Construction Meeting
Before construction begins, you’re guided through the entire building process, starting with a meeting to introduce the construction team, and to give you the opportunity to ask any questions about the construction timetable.
Step Two: Pre-Drywall Frame Walk
Prior to drywall installation, a Pulte Homes construction professional gives you a guided tour, allowing you to inspect the inner workings of your home, view its quality components, verify optional features you have selected, and ask questions.
Step Three: Quality Assurance Inspection
Before your final walk-through, Pulte Homes conducts its own quality control check to ensure everything is in proper working order and up to quality standards. At this time, any needed repairs or touch-ups are made, and the home is thoroughly cleaned in preparation for the Pre-Closing Orientation.
Step Four: Pre-Closing Orientation
When your home is finished, Pulte Homes' Customer Relations Managers will take you on a room-by-room tour to demonstrate the quality features and operating procedures for all aspects of your home, and will explain our service procedures.
Step Five: 30-Day Follow-Up
Once you are all settled in, we check back by letter, phone, or even with a knock on the door to ensure continued satisfaction.
Step Six: 3-Month Follow-Up Visit
To reinforce Pulte Homes' commitment to customer satisfaction, we schedule a service check approximately three months after closing.
Step Seven: 11-Month Follow-Up Visit
Eleven months after closing, we reiterate our commitment to satisfaction by again taking the time to handle any required warranty work, discuss issues, or answer any questions that you may have.
But the process doesn’t stop with construction. It goes well beyond the time that you move into your new home to make sure that living in your home is more delightful than you’d imagined.
Here are the seven steps:
Step One: Pre-Construction Meeting
Before construction begins, you’re guided through the entire building process, starting with a meeting to introduce the construction team, and to give you the opportunity to ask any questions about the construction timetable.
Step Two: Pre-Drywall Frame Walk
Prior to drywall installation, a Pulte Homes construction professional gives you a guided tour, allowing you to inspect the inner workings of your home, view its quality components, verify optional features you have selected, and ask questions.
Step Three: Quality Assurance Inspection
Before your final walk-through, Pulte Homes conducts its own quality control check to ensure everything is in proper working order and up to quality standards. At this time, any needed repairs or touch-ups are made, and the home is thoroughly cleaned in preparation for the Pre-Closing Orientation.
Step Four: Pre-Closing Orientation
When your home is finished, Pulte Homes' Customer Relations Managers will take you on a room-by-room tour to demonstrate the quality features and operating procedures for all aspects of your home, and will explain our service procedures.
Step Five: 30-Day Follow-Up
Once you are all settled in, we check back by letter, phone, or even with a knock on the door to ensure continued satisfaction.
Step Six: 3-Month Follow-Up Visit
To reinforce Pulte Homes' commitment to customer satisfaction, we schedule a service check approximately three months after closing.
Step Seven: 11-Month Follow-Up Visit
Eleven months after closing, we reiterate our commitment to satisfaction by again taking the time to handle any required warranty work, discuss issues, or answer any questions that you may have.
